Shipping policy

Last updated: October 12, 2026

We pack and ship store orders ourselves from our warehouse in San Leandro, California. We're an online shop only: there's no retail store and we can't offer local pickup.

When your order ships

Our goal is same-day shipping for orders placed by 10 AM PT on business days.
Orders placed after 10 AM, or on a weekend or holiday, usually ship the next business day.
During busy times, especially the holidays, processing can take a little longer. Our Shipping Information page shows the current status.

When your order ships, we email you a tracking number.

Shipping within the US

Standard shipping: a flat $5.99 on every order, no matter how much you buy. Nearly all standard orders go by USPS Ground Advantage.
Orders that include a gift set ship free within the US.
USPS Priority: from $10.99, depending on the size of your order and where it's going. Priority orders placed by 2 PM PT on a business day nearly always ship the same day. Priority is usually 1 to 3 business days from the day it ships. If it arrives later than that, we'll refund the difference between Priority and standard shipping.
UPS Express: from $29.99, depending on the size of your order and where it's going. Express orders placed by 2 PM PT on a business day nearly always ship the same day, and UPS Next Day Air usually delivers by the end of the next business day. There's no weekend delivery, so an order that ships on a Friday arrives Monday. Express isn't available for military addresses, Alaska, Hawaii or U.S. territories.

Checkout always shows the exact shipping options and price for your order.

International shipping

We ship to Canada and many other countries. Rates depend on the weight of your order and are shown at checkout. Our Shipping Information page has a table of current rates.

We use shipping services that include customs clearance, so you won't pay a separate brokerage fee.
Your country may charge duties and taxes on delivery, and the carrier may add a small fee for collecting them. These charges are set by your government and the carrier, and we can't predict them in advance.
International delivery times vary and can be delayed by customs.

Hot Sauce of the Month Club

Club boxes ship on the 1st of each month, separately from any other orders. Subscriptions renew and are prepared on the 23rd of the month before. Club boxes can ship outside the US for an extra charge, which is shown at checkout. Plan details, renewals and cancellation are covered in our Subscription Policy.

Your shipping address

Please double-check your address at checkout. If you spot a mistake, contact us right away; we can fix it as long as the order hasn't shipped.

If a package comes back to us because the address given at checkout was wrong or incomplete, we'll reship it once you confirm the correct address. You'll need to pay the cost of the second shipment.

Lost, late or damaged packages

Once a package leaves us, it's in the carrier's hands, but we'll still help. If tracking hasn't moved for several days, if tracking says delivered and you can't find it, or if it arrives damaged, contact us with your order number. We'll work with you and the carrier to find it, file a claim, or arrange a replacement. For broken or defective items, see our Refund Policy.

Contact us

Heat DBA Heat Hot Sauce Shop
1937 Republic Ave, San Leandro, CA 94577 (warehouse, not open to the public)
Email: info@heathotsauce.com
Text: (510) 849-1048
Chat: use the chat button on any page of our site