Refund policy

Last updated: October 2, 2026

Almost everything we sell is food or a kitchen product, so our refund policy is built around one simple rule: if something arrives broken or defective, we make it right. If you just don't like the taste or the heat, we can't refund it. Here is how that works in practice.

Broken, leaking or defective items

Glass bottles occasionally break in transit, and once in a while a product arrives with a problem, such as a bad seal or a damaged grinder. If that happens:

• Contact us within 30 days of delivery at info@heathotsauce.com or through the chat on our site.
• Include your order number and a photo of the damaged item and its packaging.
• We'll send a replacement or refund the item to your original payment method, whichever you prefer. If an item is out of stock, we'll refund it.

You don't need to send broken items back. Please throw away broken glass carefully.

Wrong or missing items

If we sent the wrong item or left something out of your box, let us know within 30 days of delivery with your order number. We'll send what you ordered or refund it. You don't need to return the wrong item.

Flavor and heat

Taste is personal, and heat is too. We don't offer refunds or returns because you didn't like a sauce's flavor or found it hotter or milder than expected. Product pages describe each sauce as accurately as we can, and we're always happy to help you choose. Just ask us in chat before you order.

Returns

Because our products are food, we don't accept returns of items that arrived in good condition, opened or unopened.

Canceling an order

Orders placed by 10 AM Pacific on a weekday usually ship the same day, so there isn't much time to cancel. If you need to cancel or change an order, contact us as soon as possible. If the order hasn't shipped yet, we'll cancel it and refund you in full. Once it has shipped, we can't cancel it.

Hot Sauce of the Month Club

Club boxes ship on the 1st of each month, and subscriptions renew on the 23rd of the month before. How plans renew, and how to change or cancel one, is set out in our Subscription Policy. In short:

• You can cancel or change your plan any time at account.heathotsauce.com, or by chat or email. To avoid the next charge, cancel before the 23rd.
• If you cancel a prepaid plan partway through its term, we refund any months that haven't shipped yet.
• A club box that has already shipped isn't refundable, except when it arrives broken or with a defective item. That's covered the same way as any other order: contact us within 30 days of delivery with a photo.

Gift cards

Gift cards can't be refunded or exchanged for cash, except where the law requires it.

Shipping charges

Shipping charges aren't refunded, except when we refund an order because of our mistake, or when a Priority or Express package arrives late as described in our Shipping Policy.

Lost packages

If tracking shows your package was delivered but you can't find it, or it seems stuck in transit, contact us. We'll work with you and the carrier to find it, file a claim, or arrange a replacement. See our Shipping Policy for details.

How refunds are paid

Refunds go back to the original payment method. Once we issue a refund, your bank or card issuer may take 5 to 10 business days to show it.

Contact us

Heat DBA Heat Hot Sauce Shop
1937 Republic Ave, San Leandro, CA 94577 (warehouse, not open to the public)
Email: info@heathotsauce.com
Text: (510) 849-1048
Chat: use the chat button on any page of our site