When does my first box ship?
Your first box will ship about a week after you place your order (or sooner). We'll send a tracking number to you as soon as it ships. If you have specific timing needs, let us know and we can ship right away or delay it.
Do Subscriptions Automatically Renew?
It's up to you!
Gift subscriptions can be one-time purchases, or you can choose to have them renew. Subscriptions renew on the 12th of each month, but you can cancel anytime before the 1st and receive a full refund.
Do you ship internationally?
Yes, but we wish international shipping was more affordable.
For Canadian addresses, shipping is an additional $9.95 for 1 bottle memberships and $19.95 for 3 bottle memberships.
For all other countries, shipping is an additional $19.95 for 1 bottle memberships and $29.95 for 3 bottle memberships.
What if I move? Can I change addresses?
We make it easy for you. You can always update your shipping, billing, and subscription details on your account page, or shoot us an email and we will take care of it.
Can I buy a subscription and additional hot sauces at the same time?
If you want to become a member and also buy specific bottles of hot sauce, be sure to join the club first so that you get your free shipping code. Then buy all the hot sauce you want and it will be delivered along with the first shipment.
Can I choose what sauces are included?
No, join the Hot Sauce of the Month Club if you want to be surprised by a wide array of new flavors. If you'd prefer to choose which sauces you get, you can shop our online store
Any other questions?
Don't hesitate to ask! We generally respond to emails within an hour, but we try to reply within 5 minutes if we can. E-mail us at firstname.lastname@example.org, or call 510-849-1048.