Orders placed now will ship within 1 week of ordering, and future orders will ship on the 1st of each month.
If you have any special timing requests, don't hesitate to let us know!
If you select a pre-paid gift order, your subscription will not auto-renew. Many people end up requesting to extend their gift subscriptions, but it's entirely your choice.
If you're purchasing a pay-as-you-go or non-gift subscription, it will auto-renew by default, but you can always turn this off with one click by selecting the "pause" button in your account.
No hoops to jump through, you can cancel any time.
After your first box ships, future shipments go out on the 1st of the month. If you signed up in the first half of the month, you'll get your second box on the immediate 1st (eg, if you sign up December 4th, your second shipment will be January 1st). If you sign up in the second half of the month, your second shipment will be on the following 1st (eg, if you sign up December 20th, your second shipment will be February 1st).
Renewals are processed on the 23rd of each month, prior to the shipment on the 1st - that gives us some time to deal with any billing issues, or modify shipping information.
No - you can choose heat levels, but part of the fun of the subscription is being pushed out of your comfort zone and trying things you might not have tried otherwise.
If you really do want to pick and choose, our online shop is a great option, and we're always happy to provide recommendations based on your specifications.
Yes we do!
For Canadian addresses, shipping is an additional $9.99 for 1 bottle memberships and $19.99 for 3 bottle memberships.
For all other countries, shipping is an additional $14.99 for 1 bottle memberships and $29.99 for 3 bottle memberships.
Note that we can't make any guarantees in terms of pre-Christmas delivery for international shipments.
Yes, that's no problem. Simply message us using the chat or email to let us know the new address.