Welcome to our Hot Sauce of the Month Club! Here are some answers to the most commonly asked questions.
How Do I Use The Free Add-On Shipping?
Members get free shipping on our entire site and add-on orders go out along with their next scheduled box. If you are signed in, there should be a "Ship With My Box" shipping option at checkout you can select. If you don't see that, or if you're a gift recipient, simply use SHIPWITHMYBOX (no spaces) as a coupon code at checkout. This will give you free shipping and you can place as many orders as you'd like and they'll all go out in one box with your next subscription.
Note: do not use this code if your subscription is no longer active, as it will not ship without an associated subscription.
Can I Change My Heat Level or Shipping Address After Signing Up?
Absolutely! Sign in to your account and open Manage Subscription. From there you can change your heat level (it applies to your very next box) and edit your shipping address. If you'd rather, send us a chat and we'll make the change for you.
How Do I Cancel?
Send us a chat on the website and we will take care of it, no questions asked. You can also cancel yourself under Manage Subscription in your account. Cancelling online stops future renewals but does not refund boxes that are already paid for (message us and we're always happy to take care of that).
Can I Get A List Of Past Sauces?
Yes! There is sometimes variation in sauces featured, but we can provide our best estimation of what you've gotten on request. And if there's a particular sauce you're trying to find, tell us what you remember about it and we can probably track it down for you.
How Do I Sign In?
Click Login at the top of our site, or go to account.heathotsauce.com, and enter the email address you subscribed with. There's no password: we email you a one-time code, and you enter it to sign in. Your subscription is under Manage Subscription.
If you're the recipient of a gift subscription, there is no need to sign in, as the subscription is under the account of the gift sender. You can always manage your subscription via chat.
If you signed up before December 2021 and don't see your subscription after signing in, send us a chat and we'll sort it out.